FAQ

Frequent questions:

What are the accepted payment methods?

We accept three forms of payment: credit cards, PayPal and bank transfers.

If you make the payment by bank transfer, visit the following «page».

When will I recive my order?

Orders to serve in:

Peninsular Spain: Normally in 24 hours. or 48h .. If the order is placed before 4:00 p.m. (spanish schedule) it is served the next day except stock failure.

Ceuta, Melilla, Canary Islands and Balearic Islands: normally 48h.

Other countries: According to the country of destination. Normally between 3/5 days.

Can I buy a product without stock?

Yes, you can receive it.

All products that appear in our catalog are active, although stocks are sometimes sold out.

If you are interested in a sold out product, you can «contact» us and we will place the order from our supplier. When you contact us, indicate the product reference number and the desired quantities. We will give you instructions on payment once we receive your item and send it to you as soon as possible.

Can I sell on Tiendetea.com?

Yes, you can sell on Tiendetea.com whenever you have a shop (physical or on-line shop or local commerce) or a manufacturer or distributor you want offer your products through Tiendetea.com.

Will I receive an invoice for my order?

After placing your order you will receive the invoice by email.

If you are already a customer and have an account with us (registered user), you will have your private area with access to all your invoices.

How to return a product?

We suggest you visit our «Return policy» and follow the instructions according to the reason for the return.

Are my personal data safe and secure?

Rentability & Markets, S.L. is the owner of Tiendetea.com and responsible for your personal data.

We only use your data for a better experience on our website and deliver your order according to your instructions.

We do not transfer your data to third parties for commercial purposes, we only use them to serve your order.

For your peace of mind we comply with the current legislation incorporated in the European Data Protection Regulation of May 25, 2018 on Personal Data Protection (EDPR), whose purpose is to guarantee and protect in relation to the processing of personal data, the freedoms and fundamental rights of persons, and especially your honor and personal privacy.

You can also check our Privacy Policy and Cookies policy. They are at the bottom of this website.

What is an external vendor?

Tiendetea sells products from its suppliers and small business or local commerces that adhere to sell through Tiendetea.

External vendor is the small business or local commerce that sells its products through Tiendetea. It is always identified in the product offered for sale. They use Tiendetea to put their products on sale through our marketplace but they manage their own products.

Tiendetea collaborates with them in promotions and joint distribution of their products.