Return policy

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Do you want to return a product?
You can return most new products, unopened and managed by Tiendetea.com within 14 days of delivery, to get a full refund.
Visit our: Online returns area

When will I receive the refund?
You will receive the refund when you have completed the process of processing the return and refund. It usually takes 2-3 weeks.
Information: Refund Policy

Does Tiendetea make replacements?
We replace the product with an identical one. You must return the damaged or defective product within 14 days and place another order.
Visit our: Replacement Policy

Do I have rights as a customer?
Customers resident in the European Union are guaranteed by law the right to withdraw from the product purchse contractfor 14 calendar days from the day you or a third party that you have indicated (other than the carrier) receives the product purchased or since you receive the last item.
More information: Customer Legal Law

General information

Tiendetea and all vendors who use Tiendetea to sell their products comply with current legislation and offer a return period of 14 calendar days from the date the product is received. In this way, you can return the products you want if you are not satisfied with your purchase.

Almost all products sold in Tiendetea are subject to the general return policy, but some of them have some different characteristics when returning them.

Damaged, defective or incorrect products

  • Damaged product during shipping:

If you receive a damaged product during its shipment, you can return it within 14 calendar days from the date of receipt of the order. Visit our On-line returns area and print a custom return label.

  • Wrong product

You can return the product to us within 14 calendar days from the order receipt date. Visit our On-line returns area and print a custom return label.

  • Defective product: 14 calendar days following the receipt date

You can return a defective product within 14 calendar days from the order receipt date through our On-line returns area. You also have the possibility to contact the product manufacturer to find out if it can be repaired.

  • Defective product: between 14 calendar days and 2 years from the receipt date

Keep all the information regarding the product warranty. Contact the manufacturer to try to solve the problem. Si el fabricante no pudiera resolver el problema, contact us so that we can help you exercise your warranty right.

  • Defective product: 2 years after the receipt date

Keep all the information regarding the product warranty. Contact the manufacturer to try to solve the problem.

Tiendetea.com offers its customers a legal guarantee of 2 years from the date of receipt of the product. Therefore, we do not accept returns of products after this period of time.

Note: when Tiendetea.com sends you a replacement for a damaged, defective or incorrect product, you must return the original product within 14 calendar days from the date on which we confirm your replacement order. If you do not return the original product within 14 calendar days, Tiendetea.com reserves the right to charge the price of the replacement product in the same payment method you used to confirm the order..

Circumstances under which you can return a product

  • Books: In original conditions of the order receipt
  • Cinema, TV and Music: CDs and Vinyl (Videos, CD, DVD and Blu-ray, etc. : Unopened and with all seals intact
  • Electronics (TV, Audio & Video, Computers, Telephony, GPS, etc.): In original conditions of the order receipt
  • Software and Video games: Unopened and with all seals intact
  • Clothing, Shoes and Accessories: Original conditions and with all wrappers and labels
  • Deportes y aire libre: Condición original y con todos los envoltorios, etiquetas y accesorios
  • Other products : Original conditions and with all accessories

What should you know about the shipping costs?

  • If you return a product due to an error on the part of Tiendetea.com, we will bear the costs of the return as long as you have used a return label.
  • If you want to return a product without any error from Tiendetea.com and you use a return label, we will deduct the expenses of the return from the total amount of the refund. For returns from Spain, the return shipping costs are € 2.99 (VAT included) if you take it to a post office. For home pickups (only available for returns from mainland Spain and the Balearic Islands), the costs are € 5.50 (VAT included). For international returns the expenses are € 8.50 (VAT included). These shipping costs apply to returns only if you use a return label.